Shipping Policy
A Legal Disclaimer
1. Order Processing & Production Time
All BackyardBLD products are built to order.
• Orders are processed promptly after purchase
• Typical production and shipping timeline is up to 18 days from order confirmation
• During peak demand or unforeseen circumstances, timelines may vary
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2. Delivery Scheduling
To ensure a smooth delivery experience:
• A BackyardBLD team member or delivery partner will contact you approximately 5 days prior to delivery
• You will be provided with a delivery window
• Customer availability is required to accept delivery
Failure to confirm or be available may result in delays or additional delivery fees
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3. Delivery Requirements
Customers are responsible for ensuring:
• The delivery address is accurate and accessible
• The site can accommodate delivery vehicles (including large trucks if applicable)
• A safe and clear unloading area is available
BackyardBLD is not responsible for:
• Delivery issues caused by restricted access
• Failed delivery due to site conditions
• Additional costs incurred from redelivery or special handling
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4. Shipping Method
Shipping is fulfilled via:
• Third-party freight carriers and/or
• Local delivery partners
Delivery method may vary based on location and order size.
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5. Delivery Timeframes
While we aim to meet all estimated timelines:
• Delivery dates are estimates only and not guaranteed
• Delays may occur due to:
• Weather conditions
• Carrier scheduling
• Supply chain disruptions
• High order volume
BackyardBLD is not liable for delays outside of our control.
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6. Inspection Upon Delivery
Upon receiving your order:
• Inspect all items immediately
• Note any visible damage on the delivery receipt
• Report any issues to us within [48 hours] of delivery
Failure to report damage within this timeframe may limit our ability to assist.
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7. Missed Deliveries & Redelivery
If delivery cannot be completed due to customer-related issues:
• Additional delivery or storage fees may apply
• Redelivery will be scheduled based on carrier availability
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8. Shipping Costs
Shipping costs (if applicable):
• Are calculated at checkout or quoted separately
• May vary based on location, product size, and delivery method
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9. Service Area
BackyardBLD currently ships within:
• The continental United States (unless otherwise specified)
For special delivery requests or remote locations, please contact us prior to ordering.
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10. Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page.
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11. Contact Information
For shipping questions or support:
BackyardBLD
Email: info@backyardbld.com
Website: backyardbld.com